FAQ's

Frequently Asked Questions (FAQs)

Welcome to One8Social! Find answers to common questions about shopping, orders, shipping, payments, and returns. If you need further assistance, please contact our support team.

1. About One8Social

What is One8Social?

One8Social is an online shopping destination offering a variety of products across lifestyle, home essentials, fashion, tech gadgets, beauty, and other trending categories.

Where does One8Social operate?

We are targeting customers in the United Arab Emirates (UAE). Product availability and delivery coverage may vary by location.

What products can I find on One8Social?

You can explore a diverse selection of products, including everyday essentials, home accessories, fashion items, gadgets, beauty products, and trending finds.

2. Orders & Shopping

How can I place an order?

Browse our collection, select your preferred product, add it to your cart, and proceed to checkout. Follow the instructions to enter your shipping details and complete your purchase.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. Changes may not be possible once your order has been processed or shipped.

How do I know if my order is confirmed?

After placing your order, check your registered email for an order confirmation. If you do not receive one, please contact our support team.

Can I order multiple products together?

Yes, you can add multiple available products to your cart and proceed to checkout, subject to product availability and checkout conditions.

3. Shipping & Delivery

Do you deliver across the UAE?

We aim to serve customers across the UAE. Delivery availability depends on your address and the shipping options displayed at checkout.

How long does delivery take?

Estimated delivery times may vary depending on the product, shipping method, destination, and order processing. Please refer to the delivery information provided for your order.

How can I track my order?

If tracking is available for your shipment, you will receive tracking details once your order has been dispatched.

Are shipping fees charged?

Any applicable shipping fees will be displayed at checkout before you complete your purchase.

4. Payments

What payment methods do you accept?

Available payment methods are displayed at checkout. Please review the options shown before placing your order.

Are prices displayed in UAE dirhams (AED)?

Please check the currency displayed on our website and at checkout. Your final order total will be shown before payment.

Is my payment information secure?

Payments are processed through the payment options made available at checkout. Please follow the payment provider's instructions to complete your transaction.

5. Returns, Refunds & Exchanges

Can I return a product?

Return eligibility depends on our applicable return policy, the product category, and the condition of the item. Please review our Return & Refund Policy before placing your order.

How do I request a return or exchange?

Contact our support team with your order number and the reason for your request. We will guide you through the applicable process.

How long do refunds take?

Refund processing times may vary depending on the payment method and payment provider. Any applicable refund timelines will be communicated during the refund process.

What should I do if I receive a damaged or incorrect product?

Please contact us with your order number, a description of the issue, and clear photographs of the item and packaging where applicable. We will review your request according to our policies.