Return and Refund Policy

Last updated: October 14, 2026

At One8Social, we want you to enjoy a smooth and satisfying shopping experience. This Return and Refund Policy explains the conditions for returning products, requesting refunds, and handling damaged, defective, or incorrect items purchased through our online store.

1. Return Eligibility

Eligible products may be returned within 14 days of delivery, provided that:

• The product is unused, unworn, and in its original condition.

• The product is returned with its original packaging, tags, accessories, and included items.

• Proof of purchase or a valid order number is available.

• The product is not excluded from returns under this policy or applicable law.

Products that show signs of use, damage caused after delivery, or missing components may not qualify for a return, except where required by applicable law.

2. Non-Returnable Products

For hygiene, safety, or product-specific reasons, certain products may not be eligible for return once opened or used, where permitted by applicable law. These may include:

• Personal care, health, and beauty products.

• Perfumes and other fragrance products that have been opened or used.

• Intimate or hygiene-related products.

• Products marked as final sale or non-returnable before purchase.

• Digital products, downloadable items, or other products that are not eligible for returns under applicable law.

Defective, damaged, misrepresented, or incorrectly supplied products will be handled in accordance with applicable consumer protection laws, even if a product category is otherwise excluded from ordinary returns.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, incomplete, or different from the product ordered, the issue should be reported within 48 hours of delivery, where reasonably possible. Please retain the packaging and provide photographs or other relevant evidence if requested.

We will review the issue and, where appropriate, arrange a replacement, refund, repair, or another suitable resolution in accordance with applicable law.

The 48-hour reporting period is a request to help us investigate delivery issues and does not limit any mandatory consumer rights.

4. How to Request a Return

To request a return:

1. Review this policy to confirm that your product may be eligible.

2. Keep your order number and proof of purchase available.

3. Ensure the item is safely packed with its original packaging and included accessories.

4. Follow the return instructions provided for your order.

5. Retain the shipping receipt and tracking details until the return is completed.

Please do not send products to a return address without receiving the applicable return instructions.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return:

• Damaged, defective, or incorrect items: We will determine the appropriate shipping arrangement in accordance with applicable law.

• Change of mind or ordering the wrong item: The customer may be responsible for return shipping costs, where permitted by law.

• Other approved returns: Any applicable return shipping charges will be communicated before the return is completed.

Original shipping charges and other delivery fees will be refunded where required by applicable law or where specified in the order's return arrangement.

6. Refund Processing

Once an eligible returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be initiated within 5–10 business days after approval. The time required for the funds to appear in your account depends on your payment provider, bank, or card issuer.

Refunds will normally be issued to the original payment method unless another method is agreed upon or required by applicable law.

If a refund has been approved but has not appeared after the expected processing period, the transaction may still be pending with the payment provider.

7. Exchanges and Replacements

Exchanges or replacements may be offered for eligible products, subject to stock availability and applicable law.

If a replacement is unavailable, we may offer a refund or another appropriate resolution. Any replacement or exchange arrangement will be communicated before it is processed.

8. Cancellations

Order cancellation requests may be accepted before an order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible, and the standard return procedure may apply. Nothing in this policy limits cancellation, withdrawal, or other rights that cannot legally be excluded.

If a cancellation is approved after payment, any applicable refund will be processed in accordance with this policy and applicable law.

9. Promotional and Sale Items

Products purchased during sales, promotional events, or special offers are subject to the same applicable consumer protection requirements as other products.

Any additional restrictions for a particular promotion will be displayed before purchase, where applicable. Promotional exclusions do not remove mandatory rights relating to defective, damaged, or incorrectly supplied products.

10. Late or Missing Refunds

If your approved refund has not appeared within the expected timeframe:

• Check your original payment account or card statement.

• Allow for any processing time required by your payment provider or bank.

• Review your order's refund status, if available.

Refund processing times may vary depending on the payment method and financial institution.

11. UAE Consumer Protection

For orders delivered within the United Arab Emirates, this policy is subject to applicable UAE consumer protection requirements and other mandatory legal rights.

Nothing in this policy is intended to exclude or restrict a consumer right that cannot legally be excluded or restricted.

Where this policy conflicts with mandatory applicable law, the relevant legal requirements will prevail.

12. Changes to This Policy

One8Social may update this Return and Refund Policy to reflect changes in its operations, products, return procedures, or legal requirements.

The revised version will be published on this page with an updated “Last updated” date. The policy applicable to a particular order will be interpreted subject to applicable law and any mandatory rights in force.