Shipping policy

Shipping Policy

Last updated: October 14, 2026

At One8Social, we aim to make online shopping simple and convenient by delivering your favorite products to supported destinations across the United Arab Emirates (UAE).

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase from our online store.

1. Shipping Locations

One8Social primarily serves customers across the United Arab Emirates, subject to product availability and delivery coverage.

Available delivery locations may include Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Delivery availability may vary depending on the product, supplier, shipping partner, and destination. The locations available for a particular order will be confirmed during checkout or through the applicable order process.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing includes order verification, supplier coordination, product preparation, and shipment arrangements.

Please note:

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • Orders may require additional processing time during promotional events or periods of high demand.

  • Some products may have different processing timelines depending on supplier availability.

An order confirmation does not necessarily mean that the order has been dispatched.

3. Estimated Delivery Time

For eligible UAE destinations, our suggested standard delivery estimate is 3–7 business days after dispatch.

Actual delivery times may vary depending on the product, supplier location, courier availability, destination, customs procedures, and other operational factors.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Shipping fees may vary depending on:

  • Delivery location.

  • Product size, weight, or handling requirements.

  • Supplier or courier arrangements.

  • Any applicable promotional shipping offer.

If free shipping is offered, the relevant eligibility conditions will be displayed on the website or during checkout.

Any additional charges that must legally be disclosed will be communicated as required by applicable law.

5. Order Tracking

Where tracking is available, shipment tracking information will be provided after the order has been dispatched.

Tracking updates may take some time to appear in the courier's system. Customers can use the tracking details provided to check the shipment's progress.

Some shipping methods or suppliers may not support real-time tracking. In such cases, delivery updates will be provided where available.

6. Delivery Address and Information

Customers are responsible for providing complete and accurate delivery information at checkout, including the recipient's name, address, city, and applicable delivery details.

Incorrect or incomplete information may cause delays, failed delivery attempts, or additional delivery charges where permitted by law.

If an address needs to be changed after an order is placed, the change may not be possible once processing or dispatch has begun.

7. Delayed Shipments

Although we aim to meet the estimated delivery timelines, delays may occur because of circumstances such as:

  • Courier or logistics disruptions.

  • Public holidays and seasonal demand.

  • Severe weather or unexpected events.

  • Supplier processing delays.

  • Customs checks or regulatory procedures, where applicable.

  • Incorrect delivery information or unsuccessful delivery attempts.

If a shipment is delayed, we will make reasonable efforts to provide available updates and assist with the applicable delivery process.

Nothing in this section limits any rights available under applicable consumer protection laws.

8. Customs, Duties, and Additional Charges

Most domestic UAE deliveries will follow the applicable local shipping and tax arrangements for the relevant order.

For shipments involving international transportation, customs duties, import taxes, or other charges may apply depending on the product, shipment route, and applicable regulations.

Any charges payable by the customer will be disclosed where required by law and, where possible, before the order is completed.

Customers are responsible for complying with applicable import requirements, subject to the seller's legal obligations and any shipping terms agreed at checkout.

9. Failed Delivery and Undelivered Orders

A delivery may fail because of an incorrect address, an unavailable recipient, restricted delivery access, or other circumstances beyond the courier's control.

Where available, the courier may attempt redelivery or provide instructions for arranging another delivery attempt.

Additional shipping or redelivery charges may apply where permitted by law and where properly disclosed.

If an order is returned to the sender or supplier, the next steps will depend on the reason for the failed delivery, the shipping arrangement, and applicable consumer rights.

10. Lost, Damaged, or Incorrect Deliveries

If your order appears lost, arrives damaged, or contains an incorrect item, please retain the packaging and any relevant shipping information.

We will review the available shipment details and determine the appropriate resolution in accordance with our Return and Refund Policy and applicable law.

Where appropriate, a replacement, refund, or other suitable remedy may be provided.

11. Split Shipments

Some orders may be shipped in multiple packages if products are supplied by different suppliers, stored at different locations, or require separate handling.

When this occurs, items from the same order may arrive at different times. Tracking details may also be issued separately where available.

Any shipping charges applicable to the order will be handled according to the amounts disclosed at checkout and applicable law.

12. Order Cancellation

Cancellation requests may be accepted before an order has been processed or dispatched, subject to the circumstances of the order.

Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may apply.

Any cancellation or refund will be handled in accordance with our Return and Refund Policy and mandatory consumer protection requirements.

13. Contact-Free Policy Information

Customers should review their order confirmation, shipment notifications, tracking information, and the relevant store policies for updates regarding delivery arrangements.

Delivery estimates, tracking availability, and shipping charges may vary by product and destination.

14. Changes to This Shipping Policy

One8Social may update this Shipping Policy from time to time to reflect changes in supplier arrangements, courier services, delivery coverage, or legal requirements.

The latest version will be published on this page with an updated “Last updated” date.

Any changes will be subject to applicable law and will not override mandatory rights relating to an existing order.