Privacy Policy

Last updated: October 14, 2026

One8Social (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, browse our products, or make a purchase.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use our website:

Personal Information

• Name and shipping address.

• Billing address and delivery details.

• Email address and telephone number provided during checkout.

• Order history, purchased products, and transaction details.

Payment Information

Payments are processed through third-party payment providers. We may receive transaction confirmations, payment status, and limited payment-related information. Full payment card details are generally handled by the payment provider and are not stored directly by us unless explicitly required by the payment service.

Technical Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, referral URLs, and website usage activity.

Cookies and Similar Technologies

We use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping carts, analyze website performance, and improve the shopping experience. Advertising cookies may also be used where applicable and permitted.

2. How We Use Your Information

We may use collected information to:

• Process, confirm, and fulfill orders.

• Arrange shipping and delivery across the United Arab Emirates and other supported locations.

• Process payments, refunds, returns, and order-related requests.

• Send order confirmations, shipping updates, and important service notifications.

• Improve website functionality, product selection, and customer experience.

• Personalize shopping recommendations and product displays.

• Detect fraudulent transactions, prevent unauthorized activity, and protect our website.

• Analyze website traffic and marketing performance.

• Send promotional communications where permitted by applicable law and your preferences.

• Comply with legal, tax, accounting, and regulatory obligations.

3. Sharing of Information

We may share relevant information with trusted third-party service providers when necessary to operate our business, including:

• Shopify and website hosting providers.

• Payment processors and financial service providers.

• Shipping companies, couriers, and logistics partners.

• Website analytics and marketing service providers.

• Fraud prevention, security, and technical support services.

• Government authorities or other parties when disclosure is required by applicable law.

We do not sell your personal information to third parties for money. Information shared with service providers is limited to what is reasonably necessary for their services, subject to applicable legal requirements.

4. Shopify and Third-Party Services

Our online store is hosted on Shopify, which provides the e-commerce infrastructure used to display products, manage orders, and support checkout.

Your information may be processed by Shopify and other service providers according to their respective privacy policies, contractual obligations, and applicable laws.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not operate.

5. Cookies and Tracking Technologies

Cookies help our website function properly and provide a smoother shopping experience. They may be used to:

• Keep products in your shopping cart.

• Remember your shopping preferences.

• Support secure checkout and account functionality.

• Understand how visitors interact with our website.

• Measure the performance of advertising campaigns.

• Provide relevant product recommendations and advertisements where permitted.

You can manage cookies through your browser settings and, where available, our cookie preference tools. Disabling certain cookies may affect some website features.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods may vary depending on the type of information and the applicable legal requirements. When information is no longer required, we take reasonable steps to delete it or anonymize it, subject to legal and operational requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored online.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information, subject to legal exceptions.

• Object to or request restrictions on certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of promotional emails using the unsubscribe option provided.

• Request a copy of certain personal information in a portable format, where applicable.

• Exercise additional rights available under the privacy laws that apply to you.

We may need to verify your identity before fulfilling certain requests. Some information may need to be retained to comply with legal obligations or resolve disputes.

9. International Data Transfers

Because our store uses Shopify and may rely on third-party service providers, your information may be processed or stored in countries outside the United Arab Emirates.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable data protection laws.

10. Children's Privacy

Our website is intended for a general shopping audience and is not knowingly designed to collect personal information directly from children in violation of applicable law.

If personal information concerning a child has been collected inappropriately, reasonable steps will be taken to address the information in accordance with applicable legal requirements.

11. Marketing Communications

Where permitted by law, we may use your information to provide updates about products, promotions, new collections, and special offers.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages. Even if you opt out of marketing communications, we may still send essential transactional messages relating to orders, payments, delivery, or account security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or legal requirements.

Any updated version will be published on this page with a revised “Last updated” date. We encourage visitors to review this page periodically.

13. Applicable Privacy Laws

We aim to handle personal information in accordance with applicable data protection and privacy laws, including relevant UAE data protection requirements where applicable.

The rights and obligations described in this policy are subject to applicable law. This policy should be read together with any other applicable store policies, including the Terms of Service, Shipping Policy, and Refund Policy.