Terms of service

Terms of Service

Last updated: October 14, 2026

1. Overview

Welcome to One8Social. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to One8Social. We operate this online store and website, including all related content, features, products, and services, to provide customers with a convenient online shopping experience.

By accessing our website, browsing our products, or purchasing from our store, you agree to these Terms of Service and any policies referenced herein. If you do not agree to these terms, please do not use our website or services.

2. Eligibility and Use of the Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use the website only for lawful purposes and in a manner that does not violate applicable laws, infringe the rights of others, or interfere with the operation or security of the website.

You must not use our website to engage in fraudulent activity, submit misleading information, attempt unauthorized access, distribute malicious software, or disrupt the shopping experience of other users.

3. Products and Product Information

One8Social offers a range of products, which may include lifestyle products, home and kitchen essentials, fashion, beauty products, perfumes, watches, electronics, mobile accessories, car accessories, pet supplies, toys, and other consumer goods.

We make reasonable efforts to display product descriptions, images, specifications, prices, and availability accurately. However:

Product colors and appearance may vary depending on screen settings, lighting, and photography.
Product packaging or minor design details may vary depending on the manufacturer or supplier.
Product availability may change without notice.
Descriptions and specifications are provided to help customers make informed purchasing decisions.

If a product is materially different from its description, defective, or incorrectly supplied, applicable consumer rights and our Return and Refund Policy will apply.

4. Prices and Payments

All prices and applicable charges will be displayed during the shopping and checkout process. The currency shown on the website will be the currency applicable to the relevant transaction.

Prices, promotions, and product availability may change without prior notice. Changes will not ordinarily alter the agreed price of an order that has already been accepted, except where correction is legally permitted or required.

Payment methods available at checkout may include credit cards, debit cards, digital wallets, or other supported payment options.

Orders may be subject to payment authorization and verification. We reserve the right to take appropriate action on suspected fraudulent transactions, subject to applicable law.

Any applicable taxes, delivery charges, or additional fees will be displayed or communicated as required by law.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products under these Terms of Service.

An order confirmation email or on-screen confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to reject or cancel an order where reasonably necessary, including in circumstances involving:

Product unavailability.
Incorrect pricing or listing information.
Payment authorization failure.
Suspected fraud or unauthorized transactions.
Delivery restrictions or incomplete order information.

If an order is cancelled after payment has been collected, any applicable refund will be processed in accordance with our Return and Refund Policy and applicable law.

6. Shipping and Delivery

We aim to provide reliable delivery to supported locations, including destinations within the United Arab Emirates.

Delivery estimates displayed on the website or at checkout are estimates and may be affected by supplier processing, courier operations, customs procedures, weather, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping details. Additional charges or delivery delays may arise from incorrect or incomplete addresses, subject to applicable law.

Our Shipping Policy provides further information about delivery arrangements, estimated timelines, and related conditions.

7. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellation requests are governed by our Return and Refund Policy, together with any mandatory consumer rights applicable to the transaction.

Customers should review that policy before placing an order.

Nothing in these Terms of Service removes any statutory rights or remedies that customers are entitled to under applicable law.

8. Promotions and Discounts

Promotional offers, discounts, coupon codes, and special deals may be subject to specific eligibility requirements, validity periods, and usage restrictions.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash or combined with other offers.

We reserve the right to correct errors in promotional information and to modify or withdraw offers where permitted by applicable law. Any material terms or restrictions will be communicated as required.

9. Intellectual Property

All content on this website, including text, graphics, logos, icons, photographs, layouts, and other materials, is owned by One8Social, its licensors, or the relevant rights holders, as applicable.

You may view and use website content for personal, non-commercial shopping purposes. You must not copy, reproduce, distribute, modify, publish, or commercially exploit website content without appropriate authorization, except where permitted by law.

Product names, trademarks, and logos belonging to third parties remain the property of their respective owners.

10. Third-Party Services and Links

Our website may use third-party services for payment processing, hosting, analytics, advertising, shipping, and other operational functions.

We may also provide links to third-party websites or services for convenience. These third parties operate under their own terms and privacy policies.

We are not responsible for third-party websites or services to the extent permitted by law. Your use of such services may be subject to additional terms imposed by the relevant provider.

11. User Information and Privacy

When using our website or placing an order, you agree to provide information that is accurate, current, and complete.

The collection, use, and processing of personal information are governed by our Privacy Policy.

You are responsible for maintaining the security of any account credentials associated with your use of the website and for notifying the relevant service provider of suspected unauthorized account activity where appropriate.

12. Prohibited Activities

You must not:

Use the website for unlawful, fraudulent, or deceptive purposes.
Provide false information when creating an order or making a payment.
Attempt to interfere with website functionality, security, or availability.
Introduce viruses, harmful code, or malicious software.
Copy or misuse website content or intellectual property without authorization.
Use automated systems to extract website data in a manner that violates applicable law or our reasonable access restrictions.
Violate the rights of other customers, our business, or third parties.

We may restrict access or take other appropriate action where a violation is suspected, subject to applicable law.

13. Disclaimer of Warranties

We aim to keep our website available, accurate, and secure. However, uninterrupted access cannot be guaranteed, and technical issues may occasionally occur.

To the extent permitted by applicable law, the website and its services are provided on an “as available” basis.

Nothing in these terms excludes any mandatory product warranty, consumer guarantee, or other legal protection that applies to a customer or transaction.

14. Limitation of Liability

To the extent permitted by applicable law, One8Social will not be liable for indirect or consequential losses arising from the use of the website or inability to access it.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable rights relating to defective products, fraud, or other non-excludable obligations.

Where liability may legally be limited, any limitation will apply only to the extent permitted under the relevant law.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the website, your violation of these terms, or your infringement of another party's rights.

This provision does not apply to the extent that a claim results from our own breach of applicable law or other circumstances for which liability cannot legally be excluded.

16. Suspension and Termination

We may suspend or restrict access to our website or services where reasonably necessary to protect the website, customers, or business operations, including in cases of suspected fraud, security threats, or unlawful activity.

Any such action will be subject to applicable law and will not remove rights relating to existing orders, refunds, or other mandatory consumer protections.

17. Governing Law

These Terms of Service are subject to the laws applicable to the relevant transaction and the parties involved.

For customers in the United Arab Emirates, applicable UAE consumer protection and other mandatory legal requirements will apply where relevant. Nothing in these terms is intended to deprive consumers of rights that cannot legally be excluded.

Any dispute will be handled by the competent court or dispute-resolution authority as determined under applicable law.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website functionality, products, services, or legal obligations.

The latest version will be published on this page with a revised “Last updated” date.

Your continued use of the website after an update does not override any legal requirement for express consent or notification where applicable.